![]() Please Contact Us for a copy of our store's policies. Refunds will be handled according to our store’s policies. We reserve the right to cancel orders at any time. ![]() In addition, the customer authorizes their credit card company to abide by these terms. The customer agrees to the terms and conditions published above when they place a completed order with our company. Special order merchandise is subject to a 30% restocking fee - and must be free of any cosmetic damage within 72 hours after receipt of furniture.Ī 30% restocking fee will be charged on all cancelled or returned special orders, delivered or undelivered.Īll sales of mattresses, mattress protectors, and pillows are final from the date of receipt by the customer. Products that do not meet these requirements may not be eligible for return. Delivered products in use are not returnable. ![]() A furniture pick up fee equal to delivery charge will also be deducted from refund, as customers are responsible for shipping charges incurred when returning a product. No credits will be given under any circumstances for delivery charges or fabric protection application. Any returned products must be free of any cosmetic damage and a 20% restocking fee will be charged. The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return within 72 hours after receipt of furniture. For more information, you can call or email us at the phone number or email address found on our Contact Us page. We will contact you to schedule another delivery. If the product is damaged, you have the right to refuse the delivery. Visible merchandise damage or any home damage must be noted on delivery documentation and called in to Pruitt's within 72 hours of delivery. Upon delivery, inspect your product for damage. Product(s) will be delivered by one of our delivery teams for all local deliveries Feel free to call us for our local delivery area. Product(s) damaged during shipping are eligible for exchange at no charge to you. We do not guarantee any fabric against wear, fading, color fastness or damage cause by cleaning processes.ĭamaged Products: All of our shipments are 100% insured. Pruitt's warranty is void if the merchandise suffers damage caused by abuse, negligence, or accident has been relocated, repaired or tampered with was sold "as is" or is used for commercial purposes. Note: Most manufacturers require one service call to diagnose the problem. For more information, please refer to warranty tags attached to all furniture. If you notice the defect after 72 hours of receiving goods, please contact the product’s manufacturer directly. Please note that many manufacturers offer separate warranties on their products. If your product is defective upon arrival, notify product expert of the problem within 72 hours of receiving goods. See your product literature or speak with one of our product experts for details. See below for more information.ĭefective Products: Pruitt's warrants all merchandise sold to be free of manufacture defect in material and workmanship for a period of ONE YEAR from the date of delivery to the original purchaser. Policies and procedures for obtaining a return authorization vary based on the reason for return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. If a return is necessary, your sales associate can help facilitate the return. We encourage you to take advantage of our expertise before making your purchase. Our talented product experts are available to help you select the right product for your needs and application. Returning a product can be stressful on customers, so we’re here to help you get it right the first time.
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